Importance of Guest Rooms in Hotels -What A Room Means to A Guest?

The Importance of Guest Rooms in Hotels can never be ignored. Guest rooms are the ultimate product of any hotel. Guest stays in a hotel for various reasons and durations but his /her criteria for selecting a hotel / room is usually the same. Unless, the decor of the room is attractive, spot free, odour free and secure the hotel would lose its potential guests & repeat business. This could be done only after understanding the needs and expectations of a guest when he/she pays to stay in a room. Thus, it is necessary to provide highest level of satisfaction to the guest during his stay.

Salient Features of a Hotel guest Room:

1. Room should be neat and hygienically cleaned. A neat room is the basic minimum

expectation of any guest. Guest expects no impression of earlier guest who was

staying in that room. Hotel guests expect a high degree of cleanliness in his/ her

room.

2. Comfort-ability is another important feature of a guest room - Rooms should not

only be cleaned but also comfortable and functional. Many room supplies and

amenities explains the comfort in the room such as quality of bed, mattresses,

weather control system, channel music, hot & cold water supply, attached

bathroom and so on.

3. Privacy should be maintained in hotel room. Room windows with curtains give the

feeling of privacy. Superior hotel use two curtains for window of room. Sheer are

used for day which are also referred as day light curtains, heavy curtains are

recommended for night. Guideline to enter in guest room also ensures the guest

privacy. Attached bathroom is also a measure towards guest privacy.

4. Hotel room should be safe and secure to stay. Many features of rooms could ignore

but safety & security is crucial for guest satisfaction. Many features explain the

safety & security in the room such as one door entry in room enhance safety of the

guest. Double locking system from inside, strict control on room keys, pipe hole in

door, chain locking at the door, fire safety rules at back of room door, emergency

exit signs. All these features ensure safety of a guest.

5. Room should be convenient. Every room supply and amenities should be placed as

per convenience of the guest. For example light switches should be near to the

beds so that guest can switch off the light from the bed in night. Room Service also

enhances the convenience of guest. Room should offer entertainment, food &

beverage and telephone services for convenient stay of the guest.

6. Room should be attractive. Apart from above discussed features hotel room should

be attractive & beautiful. The interior and color scheme of the room should match

with the theme of the hotel.